Your charges

rent and charges image Rent (shared owners only)

If you're a shared owner, Axiom will charge you rent for the share of the property that we own.

Service charges

We will provide you with services that you'll also share with other shared owners/leaseholders. The cost for these services will be distributed to you as a service charge. All the services that we provide to you will be set out in your lease. You'll also receive an annual service charge breakdown (by post) that will layout all the services that you receive and their individual cost.

It's your right to be able to view certain information relating to your service charges, and to also challenge any charges that you may feel are unreasonable.

If you are uncertain as to whether you should be paying a service charge, or if you have any questions relating to your rent or service charge, please contact your Home Ownership Officer who will be able to assist you.

Charges for major works

On some occasions, the cost of work that Axiom carries out to your home or scheme cannot be met by the payments which you're making for your service charge. In this circumstance we'll consult with you to give you and other residents the opportunity to ask any questions.  

This situation usually applies when major works must be carried out. However, there may be included within your service charge a contribution towards major repairs, which would reduce the probability of having to pay more if works ever had to be carried out. This contribution will be incurred occasionally during the course of a lease, for example, for things like a new roof or windows.

Your contribution will be held in trust by Axiom and will be set out in detail in your annual service charge budget.

 

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at: enquiries@axiomha.org.uk, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone