Scrutiny panel

scrutiny logoAxiom’s resident-led scrutiny panel holds us to account for our decision-making and scrutinises performance and service quality. Scrutiny panels are encouraged and endorsed as best practice by the Homes and Communities Agency, the regulatory body for social landlords like Axiom.
 

Aims
The panel has two primary aims:
1. To act as a driver for continuous improvement in performance and excellence through the process of Resident-led Self Regulation
2. To ensure that customers’ views, aspirations and priorities are central to Axiom’s framework for directing, accounting for, monitoring, assessing and modifying the organisation’s behaviour and performance

You can find out more about its role, membership, the service reviews and how to join us below. You can find out more about the role of tenants in scrutiny from the Tenant Participation Advisory Service’s website.

Role

  • To scrutinise individual areas of Axiom’s business
  • To contribute to the process of prioritising Axiom’s programme of self regulation
  • To conduct programmed projects and make recommendations for improvement
  • To consider Axiom’s performance data and compare it with evidence gathered from its own review activities
  • To act as a driver for continuous improvement in performance and excellence through the process of Resident-led Self Regulation
  • To ensure that residents’ views, aspirations and priorities are central to Axiom’s framework for directing, accounting for, monitoring, assessing and modifying the organisation’s behaviour and performance

Membership
We are a group of typical Axiom residents who live in general needs, sheltered and supported housing. Our aim is to make sure residents are at the heart of Axiom’s service. We work in partnership with Axiom to improve the service quality, its performance and to drive up housing standard.

Service reviews have been completed on

  • Axiom residents’ forum (ARF)
  • Axiom’s sheltered scheme management service
  • Axiom’s re-let standard, voids processes and tenancy support to new residents
  • Access to Information

Join Us
If you are interested and would like to find out more about the scrutiny panel you can do so via the join us page.
 

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at: enquiries@axiomha.org.uk, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone