Report a repair

Picture of toolsYou can report a non-urgent repair by using our simple online form Repairs form  or by freephone* on 0800 585699 or in person at our office (how to find us) during normal working hours.

If you choose to complete the form please have your tenancy reference number to hand, which can be found on your rent payment card (swipe card). Please also provide a telephone number that we can contact you on should we need to. Once we receive your repair request we'll acknowledge receipt and inform you of the job's priority, the name of the contractor and when we expect the work to be completed*. All our contractors carry official identification. If in any doubt, always ask to see it.

 

*First-time fix
We aim to complete repairs on the first visit (known as first-time fix).

A repair is considered fixed on the first visit when our contractor has attended the property, identified, diagnosed and remedied the fault before then leaving the property. Where the job requires multiple tradespeople who may follow on from each other, then the work would still be considered completed first time so long as each of the trades were completed in one visit.

Emergency repairs
Please do not use the form for emergency repairs. Instead call our 24-hour freephone** repair line 0800 585699. Calls are monitored.

Suspected gas leaks
If you suspect a gas leak or exposure to carbon monoxide within your home contact immediately the national gas emergency service 24 hours a day on 0800 111 999.

View our maintenance and home safety page for further information about looking after your home. You can also find out about applying for a community grant for your neighbourhood on our community improvement fund page.

 

**Please note calls to this number are not free when calling from a mobile phone.

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at: enquiries@axiomha.org.uk, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone