Rent arrears

Picture of piggy bank with help signOur approach to rent arrears is to be firm but fair. Firm because if you fall behind you risk losing your home; fair because we will help you if you are prepared to work with us to meet your payments.

Your rent is due in advance, either weekly or monthly, as per your tenancy agreement. If you find that you are struggling to pay your rent, the most important thing to do is to speak to our Income Management Team on 01733 347135.

If you are in rent arrears, we will:

  • Visit you at home or talk to you privately at Axiom House
  • Help you as much as possible so you can keep your home
  • Keep information about your circumstances private

If you cannot pay the overdue amount straight away, we will make a payment agreement with you. This will be your weekly rent, plus an agreed amount to reduce the arrears.

If you break the payment agreement you risk Axiom obtaining a county court order against you and the loss of your home.

Do not ignore rent arrears, this will result in legal action and could mean eviction from your home.

Help is at hand:
Telephone: 01733 347175
Email the team
Email for benefits’ advice

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at:, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone