Ending your tenancy

picture of tenancy agreement and penYour tenancy is a legal agreement. To end it you have to serve us with the correct notice – this is normally four weeks. If you fail to do this you will still be liable for the rent and property condition even though you may have left. We will not accept the surrender of your property and will continue to charge rent for the following 28 days starting from the next Monday after you hand in your keys.

So, if you wish to end your tenancy you need to:

In addition you need to:

  • Allow our staff to undertake a property inspection to check that the property is in good order (this could save you from being re-charged)
  • Carry out any work that you have agreed to with our staff
  • Make sure you return all of the keys promptly on the agreed day (otherwise rent will continue to be charged until the keys are returned)

Before you leave the property, you must make sure that:

  • The property is left clean and tidy
  • All furniture, carpets and personal belongings have been removed
  • Do not forget to empty lofts, sheds and outhouses
  • No rubbish or unwanted items have been left in your property or garden
  • If you have items of bulky household rubbish to be removed, contact your local council (useful links)

If you have broken/damaged the property or fittings or have carried out modifications without our permission, you may be advised to make good. You will need to leave the property in a good state of decoration. If you do not, we will carry out the work and charge you after you have left.

For full details including informing your utility suppliers, refer to your Tenant handbook: A guide to your home. [pdf] 2MB

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at: enquiries@axiomha.org.uk, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone