Accessibility

We have made every effort to make our website accessible and easy to use for everyone. Our website conforms to level Double-A of the W3C Web Content Accessibility Guidelines 1.0, which is the highest level of web accessibility.

Maintaining an accessible website is an ongoing process and we are continually working to offer a user friendly experience. If you have any problems using this website please contact us by email.

A guide to using our accessibility tools
We have built-in some quick methods to change how you can view our website. These are located in our accessibility toolbar that can be found at the top of every page. Here’s a summary of what’s available and a quick ‘how to’.

Browsealoud

Would rather listen to the text
Browsealoud
is a free speech enabler download that enables you to listen to rather than read our website content. It can be useful for people who may:
Have reading or literacy difficulties
Not be fluent in English as it is not their first language
Have Dyslexia
Have mild visual impairment
Just find it easier to listen, rather than read

All you need to do to install this free software is visit http://www.browsealoud.com/page.asp and follow the simple step-by-step guide. (Note: Browsealoud is only a text reader and should not be confused with screen reading software for the blind. This is because it requires some degree of vision and the ability to move the mouse pointer.) Back to top

 

Like to increase the size of the text
Prefer a medium or high contrast
Prefer to use the keyboard
Find it very distracting if images keep changing
Would rather listen to the text
Cannot hear very well or are deaf
Cannot see very well or are blind

Additional help…
Downloading documents from our website
The BBC's “My web my way”
You may also wish to read our information on equality and diversity

 

Like to increase the size of the text
You can use your keyboard, or keyboard and middle mouse wheel (if you have one), to temporarily change the size of the text when viewing text using most browsers.

Larger text:  [Ctrl] and [+] or [Ctrl] and mouse wheel forward.
Smaller text: [Ctrl] and [-] or [Ctrl] and mouse wheel back.

The above method will make everything on screen larger/smaller including images.

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Permanently changing the size of text in your computer settings
You can also change the setting on your computer, or through your browser, so that you always have the size of font that you prefer for all websites. You can change it back again any time you wish.
The BBC website “My Web My Way” provides clear instructions on how to change the size of the font on your computer and how to change the size of the font in your browser.

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Prefer a medium or high contrast
contrast bar Some people find it easier to read a web page if there is a higher contrast between the background and the text. We have built this function in to our website so that if a visitor selects a different contrast all our web pages will remain in that view during the same session providing the user has “accepted cookies” see our privavcy policy for more on this.

At the top of our web pages you will see the contrast buttons. They represent different screen views. If you click on these you will be able to view our website using a different set of colours. The middle button with a brown background will give you a medium colour contrast between the background and the text; the button with the black and yellow background on the right will give you a high contrast between the background and the text; and the button on the left with a white background will take you back to the normal view.

If you prefer to completely personalise the contrast for all websites, you can change the settings in your browser, or on your computer system. These settings will remain until you next change them – should you feel the need to do so. The BBC website “My Web My Way” provides clear instructions on how to do this.

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Prefer to use the keyboard
Some people have restricted mobility and find using a mouse quite difficult for various reasons so we have made sure our website can be navigated by someone who only uses a keyboard.

tab image Pressing the tab key (pictured left) allows you to move forward on each page through the menus, links and text boxes requiring input from you - and pressing the shift and tab key together allows you to move back. The arrow keys on the keyboard will enable you to scroll up and down and left or right.
When you land on a drop down box with a series of options you will have to use the Alt key and a down, or up, arrow to make your selection before pressing Enter.
We have designed our website so that when you use the tab key you can easily see where you are currently focused. You can also check where you have landed by looking on the left at the bottom of your computer screen.

Skip to navigation
You can go straight to the main menus when you press Enter on the “Skip to navigation”.

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Find it very distracting if images keep changing
pause Some people find it very distracting to have a set of images on screen that change every now and again. We have provided a pause button next to the changing images on any pages with a slideshow. You can also use the buttons to move to the next [>] or the previous [<] image if you would like to see the images one at a time.

 

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Cannot hear very well or are deaf
We may occasionally place audio or video content on our website and we will endeavour to make a transcript available for the deaf or hard of hearing visitors. Please contact us if you experience any difficulties with audios or videos and we will do our best to support you.

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Cannot see very well or are blind
Apart from adjusting the size of the text as given earlier under the heading “For people who like to increase the size of the text”, it is possible to magnify sections of the screen where a user is currently focused. There is specialist software that will enable users to magnify the screen and some systems have this function available. For instance, if your computer is running Windows 7 there is a built-in magnification program which will allow a user to either magnify where they are currently focused or magnify the entire screen.

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Downloading documents from our website
Throughout our website you will see links to our documents which you can open, or download onto your computer. We have converted the majority of documents on our website to PDF (portable document format). This means you will be able to read these documents if you have Adobe Reader installed on your computer regardless of the software you use to create your own documents.
Adobe Reader is the name of the free software that can open PDF documents. If it is not already installed on your computer you will need to download Adobe Reader and follow the instructions to install this software.

The latest version of Adobe Acrobat Reader has incorporated accessibility features. For example, you can hear a PDF document read aloud or scroll a PDF document automatically. You can access these features in the Edit Preferences menu once you have downloaded a PDF to your computer.
 

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Other document formats
You may come across other documents on our website which are in Microsoft Word format. If you do not have Microsoft Word on your computer you may download a free Microsoft Word viewer that will enable you to view the document.

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The BBC’s My web, my way
My web my way is part of the BBC website and provides advice and help on how to get the most of the accessibility features and assistive technologies available for your computer, so that you can view the web in a more accessible way.

There are How to guides that show you how to customise the accessibility features of your computer setup or web browser. Also included are factsheets that introduce the range of assistive technologies that are available.

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at: enquiries@axiomha.org.uk, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone